Section 1 - Size charts

Section 2 - Payment modes

Section 3 - Shipping information

Section 4 - Returns Policy

Section 5 - Custom T-shirt printing (New!)

Section 6 - Misc

Size Chart

 

Specifications:

180gsm, 100% Premium combed cotton

Made in Singapore

 

Payment Modes

 

Paypal

- Easiest and most convenient payment method.

- Take note that your order will be delivered to your Paypal default address unless you specify an alternative delivery address.

 

Credit Card

Paypal is our credit card payment gateway.

- Please select "Paypal" during checkout and complete the transaction using your credit card.

 

Bank Deposit / Internet Banking

- Transfer to DBS Plus Account 002-6-076091.

- Please indicate your name, invoice number and date/time of transfer after you make the transfer through our Facebook page message or Contact us form.

- Once payment is received, you will be emailed a confirmation and your order will be processed

 

Is your website secure?

Yes it is. Our website is hosted by Shopify, one of the biggest E-commerce platform providers, which has the best encryption and security systems available in the market. We also use Paypal as our payment solution, which is a universally accepted payment method and also safe and easy to use. 

 

What payment methods do you accept?

We accept payments made through Paypal. You will be able to pay using your credit card linked with your Paypal account, or pay using your Paypal balance. 

Bank transfer is also accepted.

 

How do I use a discount code?

Please visit this page to find out more on discount codes.

 

Shipping information

How much does shipping costs?

Singapore: Shipping within Singapore is always FREE!

Rest of the world: Flat rate $5.5 Usd. Free shipping for orders above $75 SGD

 

Additional $2 Usdfor registered shipping (comes with tracking number)

 

How long does it take for my order to arrive?

Orders usually arrive in 2 to 7 days for Singapore addresses, and in 7 to 16 days for international addresses.

 

Will my parcel get delayed by customs?

Highly unlikely. Customs usually check packed parcels containing many metal items which makes it hard to read on the X-ray machines. Our neatly packed parcel containing shirts breeze through customs to your doorstep. 

 

Are my orders trackable?

To track your orders, please select registered postage when checking out. When your order is shipped, your tracking code and a link to track your parcel will be emailed to you.

 

What happens if my order is lost/damaged in transit?

If 45 days has elapsed since placing your order, and it has not yet arrived, we will treat your parcel as "Missing". A replacement will be shipped to you. Contact us at support@shoukochan.com with your order number if you suspect your order has gone missing.

   

 

 

Returns Policy 

What is your return policy?

ShoukoChan was founded with the dream of providing top quality Anime T-shirts and we have utmost pride and confidence in our quality. Our return policy is simple.

Not satisfied with your purchase? We will give you your money back, no questions asked, return shipping included. Just drop us an email at support@shoukochan.com and we will take care of the rest.

 

How long do I have to return an item?

We have a 60 days return policy. To be eligible for an exchange/refund, all products have to be brand new, unwashed and unworn, and in original packaging.

 

How do I make a return?

Contact us with your order number and we will sort you out from there.

 

Do I have to pay for return shipping?

ShoukoChan covers all return shipping fees.

 

What's the processing time for refunds or exchanges?

Depending on your location, the time it takes for your returns to reach us may vary. Once we received your returned product, we will run a quick confirmation and process your refund on the same day. 

 

Custom T-shirt Printing

We have received numerous requests for custom T-shirts, both for personal shirts and class/coporate T-shirts.

We are looking into this area at the moment and will soon be expanding to offer personalised custom T-shirt printing! (personal or bulk orders both accepted).

To enquire, please contact us.

 

Misc

Section 1 - General FAQs

Section 2 - Products related

Section 3 - Orders and Payment related

 

Section 1 - General FAQs

1.01 - What kind of store is ShoukoChan?

We are a Singapore-based online shop that specialises in currently airing/latest season's anime T-shirts and subtle anime T-shirts. We design our own unique products. You may wish to visit the about us for more information on who we are and what we do.

 

1.02 - Are your products available anywhere else?

Nope, we design and manufacturer our own products and currently have no distributors or resellers.

 

 

Section 2 - Products related

 

2.02 - Are ShoukoChan's products and designs original?

One thing that separates ShoukoChan from the rest is our original designs. 

By original, we mean doing our designs entirely from scratch, from a blank white canvas. Strictly no photoshopping of fanarts on the internet, or editing screenshots from the anime, manga or light novel.

 

2.03 - Where are your products made in?

Our products are Made in Singapore

 

2.04 - How are the designs printed on the T-shirts? 

Designs are printed using Direct-To-Garment (DTG) printing. This way, we can print intricate details and complex colors. Our designs are printed at 1440dpi, and have a soft hand feel, as if the design is ingrained into the shirt fabric.

 

2.05 - What material are your T-shirts made of?

180gsm , 100% Premium ring-spun cotton. 

 

2.06 - How do I care for my T-shirt?

Wash the garment inside out and machine wash cold with similar colors. Only use non-chlorine bleach when needed and tumble dry low. Do not iron directly on decoration. You know, the usual stuff.

 

2.07 - I want some R-18 or ecchi designs!